Hire terms & conditions.

💛 We ask you to always supervise children while they play.
💛 Use equipment only as intended, and only for its recommended age group.
💛 Keep soft play clean and dry.
💛 If something goes wrong, just let us know. We're parents too, and we'll always work with you.

Standard hire: Friday to Sunday/Monday

• Pickup: Friday, 2:00pm – 6:00pm
• Return: Sunday, 4:00pm – 6:00pm, or Monday, 7:00am – 11:00am

Midweek hire and custom hire periods are available on request, just get in touch and we'll see what we can do.

Playday is based in West Wallsend, NSW 2286, serving Lake Macquarie, Newcastle and the wider Hunter region. All hires are DIY pickup and return, you collect from and return to our storage address, which is provided when your booking is confirmed.

Delivery isn't available at this time. We're a lean, local operation, and keeping things DIY is part of how we keep our prices fair.

A $55 deposit secures your date.

The remaining balance is due before or at pickup.

Cancellations 7+ days before your hire: full refund or credit, your choice.

Cancellations within 7 days of your hire: credit only, valid for a future booking.

By hiring from Playday, you acknowledge and agree that:

• Adult supervision is required at all times while equipment is in use.
• Equipment must only be used as intended.
• Equipment must not be used by children outside the recommended age range for that package.
• Shoes, sharp objects, food and drinks should be kept well away from soft play equipment.
• Water play equipment must only be used under constant, active adult supervision.
• Bubble solution and sensory play materials should be kept away from eyes and mouths at all times.

While the equipment is in your care, you agree to:

• Take reasonable care of all hired items.
• Return everything in substantially the same condition it was received, allowing for normal use.
• Let us know immediately if anything becomes damaged or unsafe during your hire.
• Keep the equipment secure for the full hire period.

Some of our equipment is weather-dependent, so please note:

• Outdoor equipment should not be used during heavy rain or strong wind.
• Soft play equipment must always be kept dry, this includes moving it indoors or under cover if weather turns.

Basic cleaning is included in every hire, a normal weekend of play is exactly what we expect and plan for. To keep this fair for everyone:

• Please hose off outdoor and water play items before repacking.
• Pack equipment back into the tubs provided.
• Excessive soiling, permanent stains, mould, paint, slime, glitter glue, marker, or intentional damage may incur additional cleaning or replacement charges.

• You're responsible for any loss, theft or damage beyond normal wear and tear that occurs while equipment is hired to you.
• Damaged items are charged at replacement cost.
• Lost items are charged at their replacement value.
• Where repair (rather than replacement) is possible and appropriate, we'll charge for repair instead.

We'll always talk to you first, if something happens, tell us. Genuine accidents and open communication go a long way with us.

Children play at their own risk. Playday accepts no responsibility for injuries resulting from misuse of equipment, lack of supervision, or failure to follow the instructions provided at pickup.

We may take photos of our equipment for our own records and marketing. If you'd like to share photos from your booking with us, we'll only use them with your consent and we'd honestly love to see the parties in action.

By completing a booking with Playday, you confirm that:

• You are over 18 years of age.
• You accept responsibility for the hired equipment for the full duration of your booking period.
• You accept responsibility for all children using the hired equipment during your booking period.